We want you to be happy with your gear.
If something isn't right, get in touch and we'll sort it out.
Faulty or damaged items
If your order arrives damaged, faulty or not as described, contact us as soon as you can, ideally within 14 days of delivery, with your order number and a photo of the issue so we can sort it quickly. We'll repair, replace or refund it in line with your rights under the Australian Consumer Law, and we'll cover the return shipping.
Change of mind
We accept change-of-mind returns within 30 days of delivery, as long as the item is unused and in its original packaging.
- ASSALT Adventure Wash must be sealed and unopened.
- Apparel must be unworn, unwashed and have its tags attached.
- Railblaza hardware must be unused and complete, with all parts included.
- Tucka Tribe products must be unused, clean and in their original packaging.
For change-of-mind returns, you pay the return shipping. Original shipping charges aren't refunded.
How to return
- Send us a message with your order number and the reason for the return.
- We'll confirm your return and send you the return details.
- Once we've received and checked the item, we'll refund you to your original payment method within 5–10 business days.
Local to the Gold Coast? You're welcome to drop returns back to us at 4 Wain Avenue, Ashmore QLD 4214. Just get in touch first so we know you're coming.
Exchanges
Need a different size in a tee? Contact us and we'll swap it over, subject to stock.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
Questions?
Send us a message and the team will get back to you soon.